Same day shipment if order is placed before 12:00 PM PST during business days. Otherwise, the following business day.
Established in 2004, AnaJet offers the best customer support and service in the digital garment decoration industry. Based in Costa Mesa, California, AnaJet is the recognized market leader in digital garment printing systems in the US and has distributors in over 50 countries. AnaJet maintains a robust research and development center, as well as manufacturing, customer service, aftermarket support and end-user training programs, in Southern California. Our abilities are supplemented by several strategic partners who provide important technical components and inks. While certain items are sourced from overseas suppliers, our printers are designed and built in southern California.
AnaJet Return Policy
To return a Customer Service product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply call us at 714-668-6000 and make a request an RMA number. Please be sure to let us know the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable use, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To Return your items:
Contact Technical Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund. 714-668-6000714-668-6000
Write the RMA number written in a conspicuous place on outside of the return parcel.
Send the package to:
AnaJet, Inc. - Returns 1100 Valencia Ave Tustin, CA 92780